I run a busy takeaway restaurant and want to build a WhatsApp-based ordering system (MVP).
The system must: • Divert incoming calls to WhatsApp (answer machine message + link). • Let customers order on WhatsApp with menu link (buttons or free text). • Use GPT API to clean up messy text orders (e.g. “chkn wrap no lettus”). • Confirm order + total. • Offer payment options: • Card via Stripe Checkout link (confirmed by webhook). • Cash with explicit confirmation. • Only after payment confirmed (or cash chosen) → ticket prints in kitchen (Star/Epson CloudPRNT). • Printed ticket must include customer’s name + phone number. • Send loyalty point + Google review prompt after order. • Send daily sales summary on WhatsApp to the owner at 10:00. • Menu must be editable without developer (Airtable).
Tech Stack (Phase 1 MVP): • WhatsApp API Provider: 360Dialog (preferred) or Twilio. • Automation: Make.com (Zapier acceptable, or custom webhook handling). • Database: Airtable (menu, orders, customers, loyalty). • Payments: Stripe Checkout. • Kitchen Printing: Star CloudPRNT or Epson ePOS printer. • AI: GPT API for free-text order clean-up.
Acceptance Tests (must be met): • Card payment → Stripe webhook confirms → ticket prints. • Cash explicitly chosen → ticket prints. • Messy text orders are normalised and print correctly. • Customer name + phone number appear on printed ticket. • Loyalty point + review prompt sent after order. • Daily sales summary received by owner at 10:00. • Menu edits reflect in bot within 5 minutes.
Deliverable: A working end-to-end MVP in my restaurant, fully tested with real orders.
Timeline: 2 weeks. Engagement Model: • Hourly (£20/hr depending on experience). • Weekly cap 15 hrs/week. • Payments released by milestones: We will work hourly with 15hr weekly cap, but payments will be released on 4 checkpoints: 1. Answer machine / call divert WhatsApp inbound → draft order in Airtable. 2. Stripe + cash flows confirmed. 3. Kitchen ticket printing (with customer name, phone number, time requested). 4. Loyalty + review + daily summary.
What I’m looking for in you: • Proven experience with WhatsApp Business API (360Dialog/Twilio). • Examples of past automation projects (Zapier/Make, Airtable, Stripe). • Understanding of payment flows and webhook handling. • Clear communication in English.
Budget Guidance: £600 for 30 hours estimated for MVP via Make + Airtable.
If this goes well, there will be ongoing work with next step Phases 2: custom backend + SaaS platform, Phase 3: scaling to 500+ restaurants).
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