Expected duration: Not sure Out-of-Hours WhatsApp Business Automation – Project Brief
Project Overview I am seeking an experienced developer to integrate a WhatsApp Business automation system for my business. The purpose of this project is to design and implement the core framework and logic for handling WhatsApp enquiries out of hours (8:00pm–8:00am UK time), when messages are currently unmanaged.
Due to the nature of the business, enquiries are often time-sensitive. If customers do not receive an immediate response, they frequently look elsewhere. The system must therefore acknowledge and guide enquiries instantly. This phase is focused on system architecture, integration, and scalability, not on finalising message wording or content.
Project Objectives The system must: - Operate only between 8pm and 8am (UK time) But have ability to extend these hours for Bank Holidays etc - Instantly respond to incoming WhatsApp messages during those hours - Distinguish between new customers and existing customers - Use rules-based logic and structured conversational flows - Provide website links so customers can book services immediately - Allow seamless handover to a human when required
Important Scope Clarification This is not an AI or GPT-style chatbot. The solution should be predictable, controlled, and fully rules-based. I will be adding and refining large amounts of information later, including FAQs, pricing guidance, and service descriptions. The system must support extensive pre-programmed content that can be easily expanded over time.
Functional Requirements Operating Hours Logic: - Automation active only between 8:00pm and 8:00am - Outside of these hours, WhatsApp should revert to manual handling
Customer Identification: The system must identify new customers and existing customers using a method proposed by the developer.
Conversational Framework: - Modular conversation flows - Keyword or menu-based routing - Support for multiple pre-programmed response paths
Booking & Website Integration: - Ability to insert booking and information links into automated replies
Human Handover: - Automation must stop immediately once a human responds
Data Capture & Logging: - WhatsApp number - Date and time - New vs existing customer flag
Scope of This Phase
Included: - WhatsApp Business API integration - Out-of-hours automation logic - New vs existing customer handling - Scalable conversational framework - Basic documentation
Excluded: - Final message wording - Full FAQ or pricing setup - Advanced AI or NLP systems
Technology Open to recommendations, but likely to involve WhatsApp Business API, a backend service, and basic data storage.
What to Include in Your Proposal Please include relevant experience, recommended platform, approach, timelines, costs, and any ongoing fees.
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