Job Title: Virtual Assistant (Out-of-Hours Customer Support) Location: Remote (Non-UK time zones preferred) Type: Ongoing / Shift-based (PeoplePerHour)
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Overview
We are looking for experienced Virtual Assistants to provide out-of-hours customer support for a UK-based business. This role is focused on handling evening and overnight enquiries while our UK team is offline.
We are hiring 4–5 individuals to cover a range of shifts and ensure consistent coverage.
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Key Responsibilities
Handle incoming customer calls during UK out-of-hours periods Respond to customer enquiries in a professional and timely manner Manage and resolve issues, complaints, and queries effectively Escalate urgent matters where required Maintain clear records of interactions and outcomes
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Requirements
Native English speaker (clear, professional communication essential) Proven experience in customer service or support roles Ability to remain calm and composed when dealing with difficult or upset customers Access to **3CX** or the ability to accept forwarded calls to your device Reliable internet connection and suitable working environment for calls Available to work consistent shifts aligned with UK evening/night hours
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Shifts
Coverage required across UK evenings and overnight periods Flexible shift allocation (to be agreed) We are building a small team to ensure full coverage
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What We’re Looking For
Strong communication skills Problem-solving mindset Professional and dependable Able to work independently without supervision Comfortable handling high-pressure or sensitive situations
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How to Apply
Please include:
Your location and time zone Your availability (days and times) Details of your customer service experience Confirmation of your ability to handle calls (3CX or call forwarding setup)
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This is a long-term opportunity for the right candidates who can deliver consistent, high-quality support.
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