**2nd Line Support Specialist** *Full-Time Position | Monday–Friday, 9am–5pm UK Time*
We're seeking an exceptional 2nd Line Support Specialist to join our growing team and deliver outstanding customer experiences.
**About the Role**
You'll be the vital link between our customers and our CRM platform, providing expert technical support and ensuring seamless customer satisfaction. This varied role combines technical troubleshooting, customer service excellence, and campaign coordination.
**Key Responsibilities**
- Provide responsive, high-quality technical support directly to customers via ticket system and live chat - Troubleshoot and resolve CRM product queries with efficiency and expertise - Manage and coordinate customer marketing campaigns from brief to execution - Liaise with our design team to implement campaign requirements and schedule changes - Monitor and respond promptly to live chat requests throughout business hours - Maintain detailed records and ensure all deadlines are met
**Essential Requirements**
- Excellent written and verbal English communication skills - Strong technical aptitude with ability to learn complex systems quickly - Exceptional attention to detail and deadline management - Highly responsive with excellent time management skills - Commitment to consistent availability during core business hours (9am–5pm UK time) - Customer-focused mindset with a passion for problem-solving
**What We're Looking For**
The ideal candidate is a fast learner who thrives in a fast-paced environment, communicates clearly and professionally, and takes pride in delivering exceptional customer service.
**Interested?**
If you have the skills, dedication, and customer service excellence we're looking for, we'd love to hear from you.
China Employment Verification Category: Communications, Compliance, Data Protection, Employment Law, English Translation, Human Resources, Local Job, Photography, Research, Time Management Budget: ₹12500 - ₹37500 INR
Social Media Assistance Instagram / Facebook Category: Brand Management, Content Creation, Facebook Marketing, Google Plus, Instagram, Social Media Copy, Social Media Management, Social Media Marketing, Social Media Post Design, Twitter Budget: $10 - $30 CAD
07-Jun-2026 03:56 GMT
Google Form Auto Email Setup Category: API Integration, Automation, Data Processing, Documentation, Google Sheets, HTML, JavaScript, PHP, Scripting, Software Architecture Budget: $10 - $30 USD
Home Care & E-Commerce Platform Development Category: ECommerce, Graphic Design, Payment Gateway Integration, PHP, UI / User Interface, User Experience Research, Web Application, Web Design, Web Development Budget: $30 - $250 USD
07-Jun-2026 03:52 GMT
Social Media Video Edit Category: Adobe Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro, Motion Graphics, Video Editing, Video Production, Video Services Budget: ₹12500 - ₹37500 INR
07-Jun-2026 03:52 GMT
Elegant Fashion Retail WordPress Site Category: Article Rewriting, Copy Typing, Copy.AI, Copywriting, CV Design, English (UK) Translator, Translation, Web Design, WordPress Budget: $15 - $25 USD
