**2nd Line Support Specialist** *Full-Time Position | Monday–Friday, 9am–5pm UK Time*
We're seeking an exceptional 2nd Line Support Specialist to join our growing team and deliver outstanding customer experiences.
**About the Role**
You'll be the vital link between our customers and our CRM platform, providing expert technical support and ensuring seamless customer satisfaction. This varied role combines technical troubleshooting, customer service excellence, and campaign coordination.
**Key Responsibilities**
- Provide responsive, high-quality technical support directly to customers via ticket system and live chat - Troubleshoot and resolve CRM product queries with efficiency and expertise - Manage and coordinate customer marketing campaigns from brief to execution - Liaise with our design team to implement campaign requirements and schedule changes - Monitor and respond promptly to live chat requests throughout business hours - Maintain detailed records and ensure all deadlines are met
**Essential Requirements**
- Excellent written and verbal English communication skills - Strong technical aptitude with ability to learn complex systems quickly - Exceptional attention to detail and deadline management - Highly responsive with excellent time management skills - Commitment to consistent availability during core business hours (9am–5pm UK time) - Customer-focused mindset with a passion for problem-solving
**What We're Looking For**
The ideal candidate is a fast learner who thrives in a fast-paced environment, communicates clearly and professionally, and takes pride in delivering exceptional customer service.
**Interested?**
If you have the skills, dedication, and customer service excellence we're looking for, we'd love to hear from you.
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