Director of Commercial Real Estate Operations Full-Time | Remote Position Overview Full-time operational leader supporting a solo commercial real estate broker specializing in industrial, land, retail, office, and investment advisory throughout Southern California. This role oversees transaction execution, marketing systems, CRM infrastructure, research, and overall operational performance. Core Responsibilities 1. Transaction & Deal Management • Oversee transaction pipeline from listing to closing • Draft and format LOIs, BOVs, OMs, proposals, and marketing packages • Coordinate escrow, title, lenders, attorneys, inspectors, and clients • Track deadlines, contingencies, deposits, renewals, and milestones • Maintain organized digital deal files and compliance documentation 2. Research & Property Analysis • Conduct property searches for buyer and tenant clients • Pull comps and market data within defined geographic and pricing parameters • Prepare Broker Opinion of Value support materials • Perform ownership research and prospecting using CoStar, Crexi, Moody’s Catylist, Reonomy, Brevitas, and CRMLS 3. CRM & Database Infrastructure • Manage and maintain RealNex CRM • Oversee database segmentation and data integrity • Track referral sources, pipeline metrics, and reporting • Implement CRM automation and workflow improvements 4. Marketing & Listing Systems • Oversee creation of marketing materials using Canva and Gamma • Develop property flyers, offering memorandums, and listing packages • Execute and manage email marketing campaigns • Draft and schedule social media content • Coordinate listing uploads across platforms • Enforce brand standards (black and white branding consistency) 5. Systems & Technology Oversight • Advanced proficiency in KW Command, RealNex, CoStar, Crexi, Moody’s Catylist, Brevitas, Reonomy, and CRMLS • Proficiency in Gamma, Canva, Airtable, Google Drive, Notion, Asana, Slack, LastPass, NordVPN, RealVNC • Experience using AI tools for CRE underwriting and marketing 6. Administrative & Operational Leadership • Calendar management and strategic meeting coordination • File and cloud organization management • Reporting dashboard creation • Recruiting coordination support • Workflow automation and system optimization Qualifications • 5+ years experience in commercial real estate operations or brokerage support • Strong understanding of leasing, sales, underwriting, and market analysis • Advanced proficiency in commercial real estate data platforms • High-level organizational and deadline management skills • Strong written and document formatting skills • Experience supporting a high-producing solo broker or small team preferred • Ability to operate independently and manage multiple priorities Performance Metrics • Transaction efficiency and pipeline accuracy • Quality and turnaround time of marketing and proposal materials • CRM accuracy and reporting consistency • Research precision for buyer and tenant assignments • Operational system improvements and automation • Brand and marketing execution consistency This role serves as the operational engine of a commercial real estate advisory practice, ensuring disciplined execution across transactions, research, and systems.
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