Expected duration: 3 - 4 weeks I am hiring a Freelance Email Support Specialist to manage structured client communication, send updates, and handle routine queries. This role will ensure professional and timely email interactions for my clients.
Key responsibilities:
- Respond to client emails using provided templates and guidelines
- Send regular updates, confirmations, and follow-up messages
- Handle routine inquiries about services, timelines, and deliverables
- Forward complex or technical questions to the appropriate team member
- Maintain email organisation, labels, and tracking
- Log key interactions and issues in a simple spreadsheet
Your are :
- Excellent written English with professional tone
- Experience handling customer/client emails or support
- Strong attention to detail and ability to follow processes
- Good time management to handle email volume efficiently
- Familiarity with Gmail, Outlook, or email client tools
- Basic Excel/Google Sheets for logging interactions
Project details:
- Remote freelance role
- Part-time flexible hours (to be agreed)
- Short-term with potential for ongoing work
- Payment: hourly or fixed price based on volume
To apply:
- Share your email support or customer service experience
- Provide a sample professional email response
- Mention your time zone and daily availability
- List any relevant tools you use (Gmail, HubSpot, etc.)
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