Expected duration: Ongoing I’m looking for a reliable UK-based (or UK-accented) phone answering professional to handle inbound calls only for an established UK training provider delivering professional compliance and technical courses.
This role is enquiry handling, not sales pressure and not payment processing. Callers are typically ringing to ask about course dates, locations, availability, or booking process.
Important security note: You will never be required to take payment or credit/debit card details over the phone. All payments are handled via secure payment links or invoicing only.
What the role involves
Answering inbound calls during agreed hours
Handling basic training course enquiries (script and FAQs provided)
Confirming course availability and options
Collecting accurate caller details (name, company, email, phone, location)
Sending a secure payment link or confirming that an invoice will be issued
Booking call-backs where required
Logging enquiries clearly and accurately
What the role does not involve
No cold calling
No hard selling
No handling of card or payment details
What I’m looking for
Clear, professional UK phone manner
Calm, confident communication with tradespeople, facilities managers, and business owners
Strong attention to detail when capturing information
Reliable availability and consistent call handling
Previous phone answering, VA, or customer service experience preferred
What I’ll provide
Call script and FAQs
Clear guidance on when to answer vs escalate
Simple enquiry logging process
Secure payment link / invoice workflow
Additional details
Ongoing work (not a one-off task)
Call volume is currently modest but increasing
Paid per hour or per call — open to sensible proposals
Full business details shared after initial screening
To apply, please confirm
Your availability (days and times)
Your experience with phone answering or enquiry handling
Whether you’ve worked with training providers, trades, or service-based businesses
I’m looking for someone dependable, professional, and security-minded rather than sales-driven.
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