1001 Freelance Projects -- Live Chat System Setup & Support Operations Specialist

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Today is: 09-Mar-2026 17:46 GMT

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Project title:	Live Chat System Setup & Support Operations Specialist
Posted by:	External project from PeoplePerHour
Started:	25-Dec-2025 17:05 GMT
Description:	Expected duration: Ongoing We are looking for an experienced professional to build a Live Chat support system from scratch. This is NOT a live chat agent position. This role is for someone who can design, structure, and set up a complete live chat support operation. Scope of work includes: - Advising on and setting up a live chat system (e.g. Intercom, LiveChat, Tawk, Crisp, Zendesk, etc.) - Defining chat flows, tags, priorities, and escalation rules - Creating SOPs and response templates for agents - Setting up basic automation where relevant - Advising on staffing structure, shifts, and workflows - Ensuring the system is ready for scale This is a setup and operations project. Ongoing cooperation is possible after the initial setup phase. Requirements: - Proven experience building or managing live chat / customer support systems - Strong operational and process-thinking skills - Excellent written English - Ability to explain systems clearly and work independently Please start your proposal with the word: SETUP
Project ID:	3463067
Project category:
Project budget:
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