We seek a proficient contractor to integrate artificial intelligence into our e-commerce platform, brooksuspension.co.uk. This project entails developing an intelligent system to manage and respond to frequent customer inquiries via WhatsApp, accessible through a plugin on our website. Our objective is to elevate customer support by addressing common questions, lead times, and offering technical assistance, thereby reducing the burden on our staff. The ideal candidate will analyze existing communications to identify prevalent queries, proposing AI solutions that minimize human intervention while maintaining customer satisfaction. Additionally, we desire a system that prompts staff when human intervention is necessary.
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