I am looking for a reliable and organized Help Desk Coordinator to assist me with managing and maintaining support request logs, and ensuring timely resolution of customer issues. The responsibilities will include: - Organizing and maintaining logs of all help desk requests and resolutions - Coordinating with technical support teams to escalate and follow up on issues - Tracking and reporting on help desk performance metrics using Excel or spreadsheets - Providing clear communication and support to ensure customer satisfaction - Assisting in improving help desk processes for better efficiency Requirements include: - Experience in help desk coordination or customer support roles - Proficiency in Microsoft Excel or similar spreadsheet software - Strong organizational, communication, and multitasking skills - Detail-oriented with the ability to handle multiple tasks effectively - Ability to work independently and meet deadlines
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