NAPAC External IT Consultant Brief The National Association for People Abused in Childhood (NAPAC) is seeking to appoint an experienced, values-aligned IT consultant (or consultancy) to provide ongoing external support to our UK-based charity. We are a small, trauma-informed organisation with a distributed team working in hybrid and remote settings, and we are in the process of transitioning to a fully cloud-based system (Microsoft 365). The appointed consultant will play a key role in supporting this shift and ensuring smooth, consistent, and empowering IT experiences for all staff.
Our Priorities We want an IT partner who is: > Proactive, not just reactive – someone who anticipates issues and recommends improvements. > Friendly and jargon-free – able to speak plainly and respectfully to a non-technical team. > Reliable and responsive – committed to quick response times and meaningful follow-ups. > Values-driven – understands or is willing to understand how our trauma-informed values influence our ways of working. > Collaborative – works as a trusted partner with clear boundaries and professionalism.
Scope of Work The consultant will: > Provide day-to-day technical support to a team of 15–20 staff across different locations. Manage and maintain our Microsoft 365 environment, including Teams, Outlook, SharePoint, and OneDrive. > Support the migration away from legacy systems (such as NAS-based file storage) to a fully cloud-based structure. > Troubleshoot hardware and software issues (e.g. printer access, webcam compatibility, connectivity problems). > Recommend IT improvements aligned with our ways of working, and provide occasional staff training or documentation. Support occasional onboarding/offboarding of staff from an IT access perspective. Offer strategic input on IT policy, data security, and good digital housekeeping practices.
Our Setup > Devices: Primarily laptops (Windows), with mobile devices used occasionally. > Cloud-based tools: Microsoft 365, Zoom, and case management software (hosted externally). > Office: Core operational base in Stockport, with remote and hybrid staff based in London.
What We’re Looking For > Open to both individuals and small firms. > Preferably a monthly retainer model, but we are open to other payment structures. > Someone who is willing to visit NAPAC’s offices in London and Stockport occasionally, particularly to understand our work and values. > A responsive service model with clear SLAs for turnaround times. > Transparent pricing and no unexpected or inflated charges. > Proven experience supporting small-to-medium organisations in the charity sector is a bonus. > Sensitivity to confidentiality and survivor-facing work.
Procurement Process We welcome submissions of expressions of interest with: > An overview of your relevant experience. > Details of your service model and availability. > Your fee structure (monthly retainer, hourly rates, etc.). > A short statement on how you align with NAPAC’s values and approach.
Expressions of interest are welcome by Friday 16 May 2025.
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