I am seeking a skilled freelancer to carry out competitor research through mystery shopping phone calls to home health care businesses based in the South West of England.
Project Scope: I will provide a list of competitor businesses, including names and contact details. Please quote for researching six businesses Using a fixed customer scenario (to be provided), you will contact each business by phone, posing as a genuine customer. Your aim will be to gather key information including: - Pricing and cost structures - Minimum charges or care hours - Availability and service offering - General customer service experience
Requirements: Excellent verbal communication skills and a confident, natural phone manner Ability to sound convincing and ask the right questions without raising suspicion A detailed, analytical approach to recording and comparing the information gathered Experience with mystery shopping, sales, customer service, or similar roles would be beneficial
Deliverables: A short written summary for each call, including the key details captured A comparative analysis across all providers contacted, highlighting patterns, differences, and competitive positioning
Additional Notes: All calls must be made during UK business hours Fluency in English and understanding of British culture and communication style is essential This project will require strict confidentiality and professionalism throughout Please share any relevant experience and your approach to handling similar work in your application.
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