Objectif : créer une IA conversationnelle ayant pour objectif de développer les connaissances des commerciaux et d’identifier les points d’amélioration afin d’adapter leurs discours
➔IA=rôle du client ➔Commercial : collaborateur à former
Principe : 1.l IA devra interagir vocalement avec la personne à former 2.l’IA sera formée au produit de l’entreprise 3.L’IA analysera la conversation et émettra des recommandations (coaching)
Etapes : 1- Définir la solution technique envisageable et les briques nécessaires 2- Former l’IA sur le produit 3- Former l’IA sur les éléments d’analyse attendu : a.Connaissance produit b.Structure du langage c.Ressenti
Point clés : 1.Qualité & fluidité conversationnelle 2.Capacité à être intégrée facilement chez les clients
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