I have recently taken over an RMA dept. The RMA process this department uses with our customers is highly manually. Currently the process is
1. Customers raises a support request in Zendesk 2. The Zendesk ticket goes to the RMA team 3. RMA team send a PDF form to the customer to gather info like Customer details, what products they want to return, the serials of the products been returned, the fault etc 4. Customer is given a RMA number and returns the goods with the RMA number 5.; Goods are inspected by the inspector and the findings are logged on the PDF 6. PDF is emailed to the. customer for authorisation 7 Customer emails in to authorise payment 8. The RMA is then processed 9. Goods are returned to customer 10. Customer is emailed tracking details etc 11. The faults are logged on a Spreadsheet - no uniformity around fault codes etc so data analysis is difficult.
A trello board is used to PM the movement of the RMA through the stages
I understand JIRA can integrate with Zendesk. I also understand the JIRA can be used for ensuring fields are filled in by us and the customer etc. I dont understand the extent of how JIRA can automate & streamline this process for us.
What Im looking for is to have a meeting to discuss my issues, and have someone describe to me how JIRA can revolutionise this manually process making it better for us and our customers experience.
When we ve agreed on the possibilities Jira can offer I require the tool to be built, for a jira board to be set up and to help with its integration into Zendesk.
I need a profitable site with active 2D payment. Category: Backend Development, Frontend Development, Payment Gateway Integration, UI / User Interface, User Experience Research, User Interface / IA, User Research, Web Application, Web Design, Web Development Budget: $1000 - $100000 USD
04-Jul-2025 16:04 GMT
Social Selling e Vendas Category: Internet Marketing, Sales, Social Engine, Social Media Marketing Budget: $2 - $8 USD
Wikipedia Page Creation for Notable Individual Category: Academic Writing, Content Writing, Copywriting, Editing, Proofreading, Research, Research Writing, Wikipedia Budget: £250 - £750 GBP
04-Jul-2025 16:00 GMT
Android E-commerce App Development Category: Android, Android App Development, IPhone, Mobile App Development, Mobile Development, Payment Gateway Integration, PHP, UI / User Interface Budget: ₹1500 - ₹12500 INR
04-Jul-2025 16:00 GMT
AI Automation Sales Specialist Category: AI Agents, AI Chatbot Development, AI Development, CRM, PHP, Sales, Software Architecture, Web Design Budget: $750 - $1500 USD
Visionary E-commerce Website Designer Needed Category: Frontend Development, Graphic Design, UI / User Interface, User Interface / IA, UX / User Experience, Web Design Budget: $750 - $1500 USD
04-Jul-2025 15:59 GMT
digital Marketing Support Urgent Category: API Integration, Blockchain, Data Entry, Data Management, Digital Marketing, Digital Networking, Payment Processing, Virtual Assistant, Web Development Budget: $15 - $25 USD
04-Jul-2025 15:59 GMT
Logistics Tracking Platform Development Category: .NET Core, Angular, AngularJS, Django, Full Stack Development, JavaScript, Mobile App Development, Node.js, React Native, React.js Budget: ₹75000 - ₹150000 INR
