This role involves managing, maintaining and improving customer data management processes within Salesforce CRM / Marketing Cloud, to ensure accurate and actionable information for business decision-making. You will collaborate across departments to support marketing, sales and customer service initiatives while ensuring compliance with data privacy regulations.
This position will report to the Chief Commercial Officer.
Key Responsibilities
•Data Management: Maintain and update customer data within CRM systems and databases, ensuring accuracy, consistency and completeness.
•Data Quality Assurance: Regularly audit data to identify and resolve discrepancies, missing fields or outdated information.
•Analysis & Reporting: Generate customer data reports and insights to support marketing campaigns, sales strategies and customer service initiatives.
•Collaboration: Partner with marketing, sales and business development teams to understand data needs and provide actionable insights.
•Training & Support: Train staff on best practices for data input, usage and maintenance within Salesforce CRM
•Provide receptionist support for the Customer Care Team
Requirements
Required Skills & Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, qualifications, competencies, abilities, and any physical demands if required. Physical demands are representative of those that must be met by an employee to successfully perform the essential requirements of this job.
Education & Experience: Bachelor's degree in Business Administration, Data Management, Information Systems, or a related field. 2-4 years of experience in data management, CRM systems or a related role.
Skills & Competencies:
•Proficiency in CRM tools (e.g., Salesforce, Marketing Cloud, HubSpot) and data management platforms.
•Strong understanding of data analysis tools (e.g., Excel, Tableau, Power BI).
•Excellent attention to detail and problem-solving skills.
•Strong communication and interpersonal skills to collaborate with cross-functional teams.•Ability to prioritize tasks and manage multiple projects simultaneously.
Preferred Qualifications:
•Certification in data management or Salesforce CRM / Marketing Cloud systems is a plus.
•Experience with marketing automation tools and strategies Work Environment and Safety Equipment Required: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances.
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