Expected duration: Ongoing We are looking to bring in another helpdesk support person for a small web design company and also provide occasional support to the principle web designer/project manager.
Who is this role suited to
-Very confident and knowledgeable around WordPress and Elementor -Someone that can work alone and with a small team -Work remotely -At a desk/online for the vast majority of the day -Has other clients to supplement income -Has a stable freelance job / or small business owner with plenty of capacity for more work -Possibly already running their own small web design business -Wants a longer term role (3 to 5 years)
Essential skills
Soft skills -Customer service and client handling -Proactive attitude -Ability to use initiative -Great attention to detail -Timely response internally and to clients -Logical troubleshooting -Great written and verbal English
Technical skills -Excellent knowledge of WordPress/Popular Theme/Popular Plugins -Excellent knowledge of Elementor, Avada and other web builder tools -Good working knowledge of WooCommerce -Photoshop or similar -Ability to troubleshoot errors via logs and browser tools -Good understanding of SEO -Good understanding of domains, email and hosting - Project management
Scope of work (This list is not exhaustive)
-Provide general ticket support through our helpdesk -Content updates to sites -Basic pricing/quotes on support requests using our formula -Provide online training to clients using WordPress, Elementor and WooCommerce -Troubleshooting of client site issues
Support to principal designer and project manager
-Experience of building sites with Elementor -Experience of client and project management -Experience of enquiry / introduction calls -Experience of creating proposals.
Availability -Monday to Friday - 9am to 5pm
Response times -Aim for a response within 1 hour -Agree to respond within 3 hours
Around 10 to 20 hours per month on average. More if require to assist on projects.
Golf Industry Concept Brief Category: Business Analysis, Business Plan Writing, Business Writing, Content Development, Data Visualization, Financial Analysis, Infographic And Powerpoint Slide Designing, Market Research Budget: $250 - $750 CAD
10-Sep-2025 16:04 GMT
Creative YouTube Reel Editor Category: CapCut, Color Grading, Content Creation, Instagram, Video Editing, Video Post Editing, Video Services, Videography, YouTube, YouTube Video Editing Budget: ₹100 - ₹400 INR
Transcribe Scanned Documents into Word Category: Copy Typing, Data Entry, Microsoft Word, Proofreading, Transcription, Typing, Word, Word Processing Budget: €12 - €18 EUR
10-Sep-2025 16:01 GMT
Create and Build Website Using Strapi CMS Category: API Development, Backend Development, Next.js, Node.js, React.js, SEO, Strapi, Ubuntu, Web Development, Web Design Budget: ₹12500 - ₹37500 INR
10-Sep-2025 16:00 GMT
YouTube Vlog Video Editor Needed Category: Adobe Premiere Pro, After Effects, Animation, Color Grading, DaVinci Resolve, Final Cut Pro, Video Editing, Video Production Budget: ₹100 - ₹400 INR
10-Sep-2025 16:00 GMT
Modern Personal Logo Refresh Category: 3D Design, Adobe Illustrator, Branding, Graphic Design, Illustration, Logo Design, Photoshop, Vector Design, Visual Design Budget: $100 - $150 USD
Canva-Savvy Social Media Marketer Category: Canva, Content Creation, Content Strategy, Digital Marketing, Facebook Marketing, Graphic Design, Internet Marketing, Social Media Management, Social Media Marketing, Twitter Budget: ₹1500 - ₹12500 INR
10-Sep-2025 15:59 GMT
Modern Social Media Design Category: Canva, Content Creation, Graphic Design, Illustration, Logo Design, Photoshop, Social Media Management, Social Media Marketing Budget: $250 - $750 USD
