Expected duration: Ongoing We are looking to bring in another helpdesk support person for a small web design company and also provide occasional support to the principle web designer/project manager.
Who is this role suited to
-Very confident and knowledgeable around WordPress and Elementor -Someone that can work alone and with a small team -Work remotely -At a desk/online for the vast majority of the day -Has other clients to supplement income -Has a stable freelance job / or small business owner with plenty of capacity for more work -Possibly already running their own small web design business -Wants a longer term role (3 to 5 years)
Essential skills
Soft skills -Customer service and client handling -Proactive attitude -Ability to use initiative -Great attention to detail -Timely response internally and to clients -Logical troubleshooting -Great written and verbal English
Technical skills -Excellent knowledge of WordPress/Popular Theme/Popular Plugins -Excellent knowledge of Elementor, Avada and other web builder tools -Good working knowledge of WooCommerce -Photoshop or similar -Ability to troubleshoot errors via logs and browser tools -Good understanding of SEO -Good understanding of domains, email and hosting - Project management
Scope of work (This list is not exhaustive)
-Provide general ticket support through our helpdesk on demand. -Content updates to sites -Basic pricing/quotes on support requests using our formula -Provide online training to clients using WordPress, Elementor and WooCommerce -Troubleshooting of client site issues
Support to principal designer and project manager
-Experience of building sites with Elementor -Experience of client and project management -Experience of enquiry / introduction calls -Experience of creating proposals.
Availability -Monday to Friday - 9am to 5pm
Response times -Aim for a response within 1 hour -Agree to respond within 3 hours
Around 10 to 20 hours per month on average. More if required to assist on projects.
Modern eBay Store Billboard Design Category: Adobe Creative Cloud, Photoshop, Advertisement Design, Banner Design, Graphic Design, Logo Design, Web Design Budget: $30 - $250 USD
Microsoft Office Applications Expert Category: Business Analysis, Data Analysis, Data Entry, Data Processing, Data Visualization, Excel, Financial Modeling, Word Budget: ₹6000 - ₹15000 INR
02-Aug-2025 03:57 GMT
AI-Powered Sports Tournament App Category: AI Chatbot, AI Model Development, Android, Android App Development, Graphic Design, IOS Development, IPhone, Mobile App Development Budget: $250 - $750 USD
Mobile App Interception Tool Category: Android, IOS Development, IPhone, Mobile Accessibility, Mobile App Development, Mobile App Testing, Mobile Development, PHP, Python Budget: ₹12500 - ₹37500 INR
02-Aug-2025 03:56 GMT
Modern Single-Family House Plans Category: 3D Rendering, AutoCAD, Building Architecture, Building Design, Home Design, Interior Design, Revit, SketchUp Budget: $750 - $1500 USD
Home Remodel Floor Plan Design Category: 3D Design, AutoCAD, Building Architecture, Building Design, Floor Plan, Home Design, Interior Design Budget: $750 - $1500 AUD
02-Aug-2025 03:52 GMT
Python-Based Softball Pitch Tracker Category: Computer Vision, JavaScript, Python, Software Architecture, Streamlit, Video Processing, Web Development, Web Scraping Budget: $250 - $750 NZD
Telugu Content Creation for Social Media Category: Article Writing, Content Writing, Copywriting, Creative Writing, Fiction, Social Media Management, Social Media Marketing, Telugu Translator Budget: ₹100 - ₹400 INR
02-Aug-2025 03:50 GMT
Uber-like Maritime App and Website Development Category: Android, App Design, IOS Development, IPhone, Mobile App Development, Payment Gateway Integration, PHP, Web Development Budget: $3000 - $5000 USD
