I hope you’re doing well. My name is Deepthi, and I’m a Product Manager at Sanas.ai, where we specialize in accent translation technology. I’m currently working on the development of our Cloud Gateway product, which aims to integrate Sanas's accent translation service with CCaaS platforms.
We’re particularly focused on Amazon Connect as one of our key platforms for this integration. Our goal is to explore ways to introduce Sanas’ AI-powered accent translation service into the voice path of Amazon Connect, improving communication clarity and accessibility.
Given your experience with Amazon Connect, I would love to hear your thoughts on the following areas:
1. Technical Feasibility: What would be the most effective approaches to integrating an accent translation service within the voice path of Amazon Connect? Are there specific APIs or tools that might support this?
2. Best Practices: In your experience, what are the best practices for ensuring seamless integration with Amazon Connect’s real-time voice routing and call handling?
3. Challenges & Considerations: Are there any challenges or bottlenecks typically encountered when working with voice data, and how can we address them?
4. Scalability and Performance: How can we design the integration to ensure it handles large volumes of calls without compromising performance or quality?
Your insights on these points would be valuable as we continue refining our approach. If you're open to a brief discussion, I’d be happy to connect at a time that works for you.
Looking forward to hearing from you!
Best regards,
Deepthi Rao
Product Manager at Sanas.ai
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