I need a Contact Center Representative I (Entry-Level) to field inbound and outbound calls for our diverse client portfolio. The ideal candidate will possess strong interpersonal skills and a cheerful disposition to handle a wide range of customer inquiries, issues, and opportunities. Daily responsibilities include addressing customer questions with patience and care, whether incoming or outgoing calls. The ability to calmly deescalate tense situations and foster understanding is imperative. One must also demonstrate solutions-oriented thinking to proactively resolve concerns and discern chances to enhance customer relationships. Periodic marketing of complementary offerings may augment select discussions as fit. Past performance indicates a proven knack for building rapport and delighting people consistently through respectful and empathetic interactions. The role demands maintaining engaged focus across lengthy shifts yet retaining a courteous and engaging tone. A diligent work ethic and team-player mentality also feature prominently. Overall, the successful applicant exhibits care, composure and commercial acumen befitting a fledgling customer champion.
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