About Us: British Medical Experts (BME) is a leading network of expert witnesses, providing specialist medical knowledge and experience to support legal cases and clinical negligence claims. We pride ourselves on offering exceptional expertise across a variety of medical fields, enabling solicitors and legal professionals to deliver robust and accurate case outcomes.
THE GHL SUPPPORT SPECIALIST WE ARE LOOKING FOR
You need to be able to pay attention to detail and have the ability to follow instructions carefully.
Excellent understanding of spoken English is essential and you need to be accomplished at writing in the English language
We are looking for a VA who is self-motivated and an accurate but fast worker. The individual needs to be professional and reliable and have a ‘Can Do’ attitude!
You’ll need to be available for part-time work or project-based work. (at least 10 hours per week)
THE VACANCY SPECIFICATIONS
You will be involved in assisting with general administration and ad-hoc tasks. There will be instructional videos to watch to show you how we work.
You need to work UK office hours.
Role Overview: • We are a growing medical reporting agency seeking a dedicated GHL Support Specialist to provide comprehensive support for our Go High Level (GHL) platform users. This role will play a crucial part in delivering exceptional customer service, resolving technical issues, and ensuring smooth platform operations for our clients. The ideal candidate will have a strong background in technical support, particularly with CRM systems, and will work proactively to provide timely solutions to user inquiries.
Key Responsibilities: • Provide prompt and effective technical support to clients using the GHL platform, addressing issues related to CRM, scheduling, integrations, and user experience. • Manage and resolve support tickets and customer inquiries submitted through various channels, including email, chat, and phone. • Troubleshoot and resolve common platform-related issues, escalating complex issues to the technical team as necessary. • Guide clients through GHL functionalities, best practices, and workflows to help them optimize platform use. • Assist with onboarding new users to the GHL platform, ensuring they have the resources and knowledge required to succeed. • Monitor platform performance and proactively address potential issues before they impact users. • Collaborate with the internal team to improve processes, documentation, and customer support tools.
Key Skills & Requirements: • Proven experience in a support or customer service role, ideally with CRM platforms (experience with GHL is a significant advantage). • Strong technical troubleshooting skills with the ability to quickly identify and resolve issues. • Exceptional communication skills, both written and verbal, with fluency in English. • Ability to work independently and manage multiple inquiries efficiently. • Familiarity with CRM systems, automation tools, and customer support best practices. • Availability to work standard business hours and be responsive to urgent issues if needed.
NOW THE PART ABOUT THE CLIENT For the past 15 years, this client has been an entrepreneur, following a decade-long career as a dentist. They are married, have a young family, and currently manage a medico-legal reporting and business coaching companies based in London, UK. We are passionate about systems and improving the way things work. We strive to provide an outstanding customer experience so we need the very best employees to help us achieve this goal. We believe in treating our employees in the way we would want to be treated - with respect and kindness.
You can find out a bit more about our company here: britishmedicalexperts.com/
NOW THE IMPORTANT PART - HOW YOU CAN APPLY:
If you believe that you are an exceptional assistant and have the knowledge and skills that I am looking for, then please apply for this vacancy by completing the following application form:
https://forms.gle/zZQpQd3DP28sLcRh8
Please note, that we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board as we don’t monitor this.
The application process will finish after approximately 3-5 days. After this time we won’t be accepting any further applications. We will respond to all applicants within 3-5 days thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV - we will send you an acknowledgment within 48 hours of the closing of the application process. We will request your references from you if you progress to the interview stage.
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