Expected duration: 1 - 6 months We are looking for a reliable and friendly Customer Service Agent to handle daily customer emails and direct messages. While many inquiries tend to be similar, you will often need to craft personalized responses. This role includes interacting with customers via phone, email, and chat, as well as assisting team members with administrative tasks to ensure efficient business operations.
Key Responsibilities:
- Promptly address customer inquiries through emails, direct messages, and social media using platforms like Zendesk and Google services. - Maintain a professional and friendly attitude during all customer interactions. - Use established response templates for common questions. - Work collaboratively with the team to resolve unique or complicated inquiries.
Requirements:
- Strong communication skills. - Ability to work independently and efficiently. - Available for approximately 1-2 hours each day.
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