The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
Hiring AI Expert Category: AI Agents, AI Chatbot Development, AI Consulting, AI Development, AI Model Development, AI Research, AI Text To Speech, AI Text To Text, Generative AI, Machine Learning (ML) Budget: $750 - $1500 USD
16-Mar-2026 11:01 GMT
किसी भी भाषा को अनुवाद ले Category: Content Development, Content Writing, Copywriting, Creative Writing, Editing, English Translation, Research Writing, Script Writing, Translation Budget: ₹750 - ₹1250 INR
16-Mar-2026 10:59 GMT
Instructional Video Editing Needed -- 2 Category: A / V Editing, Adobe Premiere Pro, After Effects, Audio Editing, Motion Graphics, Video Editing, Video Production, Video Services Budget: $30 - $250 USD
Architectural STL Model Creation -- 2 Category: 3D Animation, 3D CAD, 3D Design, 3D Graphic Design, 3D Modelling, 3D Printing, 3D Rendering, 3D Visualization, 3ds Max, AutoCAD Budget: £20 - £250 GBP
16-Mar-2026 10:54 GMT
50-Year Family Home Documentary Category: Audio Editing, Music Production, Video Editing, Video Post Editing, Video Processing, Video Production, Videography Budget: $2 - $1000 USD
Modern Home Interior Revamp Category: 3D Modelling, 3D Rendering, Building Architecture, Design Optimization, Interior Design, Lighting Design, SketchUp, Visual Design Budget: ₹12500 - ₹37500 INR
