The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
Cocos2d-x Partner for Hit Game Category: Android, C++, Programming, Game Design, Game Development, Git, IOS Development, IPhone Budget: $250 - $750 USD
17-Apr-2026 16:02 GMT
3D Printed Warhammer 40K Tanks Category: 3D Animation, 3D CAD, 3D Design, 3D Graphic Design, 3D Illustration, 3D Modelling, 3D Print Design, 3D Printing, 3D Rendering, 3ds Max Budget: $15 - $25 USD
17-Apr-2026 16:02 GMT
Ontario Softball Net Engineering Stamp - 17/04/2026 12:01 EDT Category: AutoCAD, Building Engineering, Civil Engineering, Construction Management, Engineering, Engineering Drawing, Geotechnical Engineering, Structural Engineering Budget: $1500 - $3000 USD
17-Apr-2026 16:01 GMT
English-Spanish Translation, 20+ Pages Category: Editing, English (US) Translator, English Translation, Language Tutoring, Linguistics, Proofreading, Spanish Translator, Translation Budget: €6 - €12 EUR
Legal Review of Service Contract -- 2 Category: Contract Management, Contracts, Legal, Legal Analysis, Legal Consultation, Legal Research, Legal Review, Legal Writing Budget: min $50 USD
17-Apr-2026 15:58 GMT
TV Show Clipping & Editing Category: Adobe Premiere Pro, Content Creation, Final Cut Pro, Social Media Management, Social Media Marketing, Video Ads, Video Editing, Video Post Editing, Video Production, Videography Budget: $15 - $25 USD
Responsive CRM Web App with OAuth Category: API Development, Frontend Development, HTML, MySQL, OAuth, PHP, Web Development, Web Design Budget: $250 - $750 CAD
Indoor Plant-Inspired Cat Tree Category: 3D Design, 3D Modelling, 3D Rendering, Building Architecture, Creative Design, Furniture Design, Interior Design, Product Design Budget: £20 - £250 GBP
17-Apr-2026 15:56 GMT
Versatile Website Development Project Category: CMS, Frontend Development, Graphic Design, HTML, PHP, SEO, Web Development, Web Design Budget: $10 - $30 USD
17-Apr-2026 15:54 GMT
Boost Blog Organic Traffic Category: Content Strategy, Google Analytics, Internet Marketing, Keyword Research, Link Building, Marketing, SEO, WordPress Budget: ₹12500 - ₹37500 INR
17-Apr-2026 15:53 GMT
Sports Consultancy Business Plan Creation Category: Business Analysis, Business Consulting, Business Development, Business Plan Writing, Business Plans, Business Writing, Market Research, Project Management Budget: €250 - €750 EUR
