The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
UI Design for CRM Landing Page Category: Figma, Graphic Design, HTML, UI / User Interface, User Experience Research, User Interface / IA, Web Design Budget: ₹600 - ₹1500 INR
24-Mar-2026 11:04 GMT
Modern Clean Figma Showcase Site Category: Figma, Graphic Design, Photoshop, UI / User Interface, User Interface / IA, Web Application, Web Design, Web Development Budget: ₹1500 - ₹12500 INR
Urgent Email Restore & Migration Category: Cloud Computing, CPanel, Linux, Network Administration, PHP, System Administration, Technical Support, Troubleshooting, Web Hosting, Web Security Budget: $10 - $30 USD
24-Mar-2026 10:57 GMT
AI Search Optimization Expert | Rank on Google, ChatGPT & AI Platforms Category: AI (Artificial Intelligence) HW / SW, AI Chatbot Development, AI Content Creation, AI Development, AI Model Development, AI Text To Text, Internet Marketing, Link Building, Search Engine Marketing (SEM), SEO Budget: ₹75000 - ₹150000 INR
24-Mar-2026 10:55 GMT
Social Media Manager Πωλήσεων Αυτοκινήτων Category: A / B Testing, Advertising, Analytics, Content Creation, Content Strategy, Digital Marketing, Facebook Marketing, Social Media Management, Social Media Marketing Budget: €250 - €750 EUR
24-Mar-2026 10:55 GMT
SEO | AEO | GEO Expert Proposal Category: Content Strategy, Content Writing, Conversational AI, Generative AI, Internet Marketing, Keyword Research, Link Building, Marketing, Prompt Engineering, SEO Budget: ₹150000 - ₹250000 INR
24-Mar-2026 10:53 GMT
Edición Creativa de Promos Category: Adobe Premiere Pro, After Effects, Animation, Creative Design, DaVinci Resolve, Graphic Design, Motion Graphics, Video Editing, Video Production, Video Services Budget: £18 - £36 GBP