The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
Imac Apple Category: Computer Repair, Computer Security, Data Protection, Digital Forensics, Network Security, Penetration Testing, Risk Management, Security Systems, System Administration, Technical Support Budget: $30 - $250 AUD
26-Feb-2026 05:04 GMT
Godot Slot Game FX Animator Category: 2D Animation, 3D Animation, Animation, Game Design, Game Development, Godot, Mobile App Development, Unity 3D Budget: $30 - $250 USD
26-Feb-2026 05:02 GMT
Alex Hormozi Shorts Editing Category: Adobe Premiere Pro, After Effects, Audio Services, Final Cut Pro, Sound Design, Video Editing, Video Post Editing, Video Production Budget: $10 - $30 USD
26-Feb-2026 05:02 GMT
Launch My Online Content Brand Category: Content Creation, HTML, PHP, Social Media Management, Video Editing, Web Design, Web Development, WordPress Budget: ₹12500 - ₹37500 INR
26-Feb-2026 05:01 GMT
Project for Himanshu S. -- 2 Category: AI Development, Frontend Development, HTML5, JavaScript, Mobile App Development, Node.js, React Native Budget: ₹600 - ₹1500 INR
