The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
Support Marketing Campaigns (Social Media) Category: Content Creation, Content Marketing, Digital Marketing, Facebook Marketing, Marketing, Photo Editing, Photoshop, Social Media Management, Social Media Marketing, Video Editing Budget: €8 - €30 EUR
Saw Blade Marketing Specialist Category: Blog Writing, Content Creation, Digital Marketing, Facebook Marketing, Instagram Marketing, Internet Marketing, Marketing, Marketing Strategy, SEO, Social Media Marketing Budget: $250 - $750 AUD
Pelatihan Motivasi Percaya Diri - 18/01/2026 05:46 EST Category: Conflict Resolution, Life Coaching, Motivational Speaking, Personal Development, Psychology, Public Speaking, Training Development, Workshops Budget: $10 - $30 USD
18-Jan-2026 10:56 GMT
Bantu Kembangkan Web React.js Lanjutan Category: Frontend Development, Git, GraphQL, JavaScript, React.js, REST API, User Interface / IA, Web Development Budget: $200 - $300 USD
18-Jan-2026 10:54 GMT
Happy Hotis E-Commerce Website Category: Android, Database Management, ECommerce, Laravel, Mobile App Development, Payment Gateway Integration, PHP, Web Development Budget: ₹12500 - ₹37500 INR
18-Jan-2026 10:54 GMT
Ready-Made Payment Gateway Platform Category: Android, API Integration, JavaScript, OAuth, PHP, REST API, Software Architecture, Web Development Budget: $250 - $750 USD
18-Jan-2026 10:54 GMT
iOS App Launch and ASO Category: App Development, App Store Optimization, Internet Marketing, IOS Development, IPhone, Mobile App Development, Mobile App Testing, Testing / QA Budget: $250 - $750 USD