The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
Full-Stack CMS Development Category: AngularJS, Bootstrap, Database Design, Full Stack Development, MySQL, Node.js, PHP, Web Development Budget: $25 - $50 USD
16-Jan-2026 23:03 GMT
Transcribe Handwritten Business Notes Category: Data Entry, English (US) Translator, English Spelling, Microsoft Word, Proofreading, Transcription, Typing, Word Budget: $250 - $750 USD
AI Reporting & Schedule Assistant -- 2 Category: AI Development, Automation, Data Analysis, Data Visualization, Microsoft Outlook, Power Automate, Power BI, Python Budget: $750 - $1500 USD
16-Jan-2026 22:54 GMT
Elegant Dove Logo Animation Category: 2D Animation, 3D Animation, Adobe Creative Cloud, Adobe Premiere Pro, After Effects, Animation, Video Production, Video Services Budget: $30 - $250 USD
16-Jan-2026 22:54 GMT
Virtual Wheel of Fortune Webpage Category: API Development, Backend Development, HTML, JavaScript, Node.js, PHP, Prestashop, Web Design, Web Development Budget: $30 - $250 USD
16-Jan-2026 22:53 GMT
General Excel Assistance Needed Category: Data Analysis, Data Management, Data Processing, Excel, Excel Macros, Excel VBA, Visual Basic, Visual Basic For Apps Budget: $10 - $30 AUD
Création de Site Shopify Mono-Produit Category: Conversion Rate Optimization, HTML, Mobile App Development, PHP, Shopify, Shopify Development, Shopify Templates, Web Design Budget: €30 - €250 EUR
16-Jan-2026 22:46 GMT
Custom Excel System for Plastic Business Operations Category: Business Management, Data Analysis, Data Visualization, Excel, Excel Macros, Excel VBA, Inventory Management, Manufacturing, Visual Basic, Visual Basic For Apps Budget: $10 - $30 USD
