The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
AI-Powered Mobile Chat Application -- 2 Category: AI Chatbot Development, AI Development, AI Text To Speech, Android, Chatbot, IPhone, Mobile App Development, Objective C Budget: $3000 - $5000 USD
20-Dec-2025 23:03 GMT
Copy Reels Instagram Menarik - 19/12/2025 00:30 EST Category: Article Writing, Content Writing, Copywriting, Digital Marketing, Ghostwriting, Instagram Marketing, Social Media Management, Social Media Marketing Budget: $2 - $8 USD
20-Dec-2025 23:03 GMT
Salesforce Consulting Business Developer Category: B2B Marketing, Business Development, Consulting, CRM, Lead Generation, Market Research, Sales, Salesforce App Development, Salesforce.com, SAP Budget: $250 - $750 USD
20-Dec-2025 23:02 GMT
Transactional SQL Queries & Visuals Category: Data Analysis, Data Visualization, Database Design, Database Development, Database Programming, Microsoft Access, MySQL, SQL Budget: £10 - £20 GBP
20-Dec-2025 22:58 GMT
Edición Integral de Podcast Category: Audio Editing, Audio Production, Podcast Editing, Post Production, Sound Engineering, Video Editing, Video Production, Video Services Budget: €8 - €30 EUR
20-Dec-2025 22:57 GMT
Market Chiang Mai, Thailand Condos Category: Advertising, Content Marketing, Copywriting, Creative Design, Digital Marketing, Facebook Marketing, Instagram Marketing, Internet Marketing, Marketing, Social Media Marketing Budget: $15 - $25 USD
20-Dec-2025 22:53 GMT
Fresh Pan-India MBA Leads Category: CRM, Data Analysis, Data Collection, Data Entry, Email Marketing, Excel, Google Adwords, Internet Marketing, Lead Generation, Market Research Budget: ₹1500 - ₹12500 INR
Instagram DM Outreach to Prospects Category: Analytics, Content Creation, Content Strategy, Data Entry, Digital Marketing, Email Marketing, Google Sheets, Instagram Marketing, Social Media Management, Social Media Marketing Budget: $2 - $8 USD
20-Dec-2025 22:48 GMT
Upgrade-Safe Dolibarr Document Module Category: API Development, Database Design, Documentation, PHP, Project Management, Software Development, Technical Writing, Web Development Budget: $10 - $50 AUD
20-Dec-2025 22:48 GMT
English Articles into Spanish Category: Article Writing, Content Writing, Editing, English (US) Translator, Language Tutoring, Proofreading, Spanish Translator, Translation Budget: $8 - $15 CAD
20-Dec-2025 22:46 GMT
Modern Serif Text Logo Needed Category: Adobe Creative Suite, Adobe Illustrator, Graphic Design, Illustration, Logo Design, Photoshop, Typography, Vector Design Budget: $30 - $250 USD
