The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
Isle Server Discord Bot Category: API Development, Backend Development, Bot Development, Game Development, JavaScript, PHP, Python, Software Architecture Budget: $30 - $250 AUD
04-Dec-2025 05:04 GMT
Social Media & Email Support Admin Category: Customer Service, Email Handling, Facebook Marketing, Instagram Marketing, Internet Marketing, Social Media Management, Social Media Marketing, Twitter Budget: $250 - $750 USD
Material Estimation & Quantity Surveyor for Construction Project Category: AutoCAD, Bluebeam, Building Architecture, Building Information Modeling, Construction Engineering, Construction Management, Estimation, Excel, Project Management Budget: ₹6000 - ₹15000 INR
04-Dec-2025 04:59 GMT
Bakery Website Design Category: Content Writing, CSS, Graphic Design, HTML, JavaScript, Photography, SEO, Web Design, Web Development, WordPress Budget: $30 - $250 USD
04-Dec-2025 04:57 GMT
Polystyrene Sculptures Artist Category: 3D Art, 3D Design, 3D Modelling, 3D Printing, Art Consulting, Creative Design, Graphic Design, Illustration, Logo Design, Sculpture Budget: $750 - $1500 SGD
04-Dec-2025 04:57 GMT
Dual Website Build & Checkout Category: CMS, HTML, Lead Generation, PHP, SEO, Web Development, Web Design, WooCommerce, WordPress, Zoho Budget: $30 - $250 AUD
