The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
Automated HubSpot Invoice System Category: API Integration, CRM, Data Integration, Email Marketing, HTML, MySQL, PHP, Software Architecture Budget: $250 - $750 AUD
02-Apr-2026 03:53 GMT
Teen Respect Article with Stories Category: Article Writing, Book Writing, Content Writing, Copywriting, Editing, Fiction, Ghostwriting Budget: ₹750 - ₹1250 INR
02-Apr-2026 03:52 GMT
NDIS Business Brand Identity Design Category: Arts & Crafts, Branding, Creative Design, Graphic Design, Illustration, Logo Design Budget: $30 - $250 AUD
02-Apr-2026 03:49 GMT
Engaging Educational Cartoon for Grade 1 Category: 2D Animation, AI Animation, AI Content Creation, Animation, Caricature & Cartoons, Fiction, Screenwriting, Script Writing, Video Production, Voice Over Budget: $30 - $250 USD
02-Apr-2026 03:49 GMT
Modern Sleek Used Car Sales Website Category: CSS, Graphic Design, HTML, PHP, User Experience Research, Web Design, Web Development Budget: $250 - $750 USD
Residential Site & Permit Plans Category: 2D Drafting, Architectural Engineering, AutoCAD, Building Architecture, Building Design, Construction Management, PHP, Web Design Budget: $30 - $250 USD
02-Apr-2026 03:45 GMT
Bots making project Category: Android, API, Automation, Bot Development, IPhone, Mobile App Development, PHP, Web Development Budget: ₹37500 - ₹75000 INR
02-Apr-2026 03:43 GMT
Recover Lost Mobile App Access Category: Database Management, Database Programming, Flutter, IOS Development, IPad, IPhone, Mobile App Development, MongoDB Budget: ₹601 - ₹1000 INR