The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
Evaluating and Writing Personal Biography Category: Biography Writing, Book Design, Book Marketing, Creative Writing, Ghostwriting, Publishing, Research Writing Budget: ₹1500 - ₹12500 INR
24-Dec-2025 05:04 GMT
Reliable Social Media Video Producer for Short Clips -- 2 Category: Adobe Premiere Pro, After Effects, Audio Editing, Color Grading, Final Cut Pro, Video Editing, Video Post Editing, Video Processing, Video Production, Video Services Budget: $30 - $250 USD
Product Development & WA Marketing Category: Facebook Marketing, Product Design, Product Development, Product Management, Research Writing, Social Media Marketing, Twitter Budget: $15 - $25 USD
24-Dec-2025 05:02 GMT
15-Second Instagram Sales Ad Category: After Effects, Animation, Instagram Marketing, Motion Graphics, Video Ads, Video Editing, Video Post Editing, Video Services Budget: ₹600 - ₹1500 INR
24-Dec-2025 05:02 GMT
Finalize My Concept Logo Category: Adobe Illustrator, Branding, CorelDRAW, Graphic Design, Illustration, Logo Design, Photoshop, Vector Design Budget: $15 - $25 USD
24-Dec-2025 05:02 GMT
Personal Tech Troubleshooting Help Category: Computer Repair, Computer Support, Performance Tuning, System Administration, System Analysis, Technical Documentation, Technical Support, Troubleshooting Budget: ₹12500 - ₹37500 INR
