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Project title: IT Executive Supports / Technical Office Manager
Posted by: External project from PeoplePerHour
Started: 30-Aug-2024 16:14 GMT
Description: The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.

Job Posting Deadline:
Applications for this position will be accepted until September 30, 2024.

Essential Job Functions
Responding to technical support requests from staff and hotel guests
Providing support and troubleshooting for hardware, software, and networking issues
Configuring and installing new hardware and software systems as required
Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance
Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment
Providing training and support to hotel staff on how to use computer systems and software
Maintaining an inventory of all hardware and software systems in use in the hotel
Researching and evaluating new technology solutions that may benefit the hotel
Coordinating with third-party vendors as needed for hardware and software maintenance and support
Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications
Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved
Occasional overtime/after-hours work may be required
Be available for one rotating on-call shift per month (one week each month)

Qualifications

A college degree in Computer Science or related field is preferred
2+ years of experience in a similar role, preferably in a hotel or hospitality environment
Knowledge of networking technologies and protocols
Familiarity with Microsoft Windows 10, Windows 11, and Office products
Knowledge of Windows Server is preferred
Experience with property management systems (PMS) and point of sale (POS) systems is a plus
Bilingual preferred but not required
Excellent communication and interpersonal skills
Ability to work a flexible schedule including nights, weekends, and holidays
Project ID: 3402104
Project category:
Project budget:
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