The IT Support Specialist is responsible for providing technical assistance and support to hotel staff and guests regarding computer systems, hardware, and software. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner. They will also be responsible for maintaining and monitoring the hotel's computer systems, networks, and technology. This includes end-user computer support, audio-visual (AV) support, application installation, and other help desk activities.
Job Posting Deadline: Applications for this position will be accepted until September 30, 2024.
Essential Job Functions Responding to technical support requests from staff and hotel guests Providing support and troubleshooting for hardware, software, and networking issues Configuring and installing new hardware and software systems as required Maintaining and monitoring the hotel's computer systems and networks to ensure optimal performance Maintain a commitment to providing excellent customer service in a fast-paced and sometimes stressful environment Providing training and support to hotel staff on how to use computer systems and software Maintaining an inventory of all hardware and software systems in use in the hotel Researching and evaluating new technology solutions that may benefit the hotel Coordinating with third-party vendors as needed for hardware and software maintenance and support Onboard new users by creating new user accounts via Active Directory, Microsoft 365, and other user-specific applications Provide support during system outages/interruptions and maintain contingency operations until full recovery is achieved Occasional overtime/after-hours work may be required Be available for one rotating on-call shift per month (one week each month)
Qualifications
A college degree in Computer Science or related field is preferred 2+ years of experience in a similar role, preferably in a hotel or hospitality environment Knowledge of networking technologies and protocols Familiarity with Microsoft Windows 10, Windows 11, and Office products Knowledge of Windows Server is preferred Experience with property management systems (PMS) and point of sale (POS) systems is a plus Bilingual preferred but not required Excellent communication and interpersonal skills Ability to work a flexible schedule including nights, weekends, and holidays
AI Tech Channel Video Editor Category: Adobe Premiere Pro, After Effects, Animation, Content Creation, Graphic Design, Video Editing, Video Production, Video Services Budget: ₹12500 - ₹37500 INR
Desain Grafis Rapi dan Profesional Category: Adobe Illustrator, Photoshop, Figma, Graphic Design, Illustration, Logo Design Budget: $10 - $30 USD
05-May-2026 16:02 GMT
Ongoing 3D Plane Hairstyles Category: 3D Animation, 3D Art, 3D Design, 3D Graphic Design, 3D Modelling, 3D Rendering, 3D Studio Max, 3D Visualization, 3ds Max, Visual Effects Budget: $10 - $30 CAD
05-May-2026 16:00 GMT
CRM Customer Data Management Category: CRM, Data Analysis, Data Entry, Data Management, Data Processing, Database Management, Excel, MySQL Budget: ₹750 - ₹1250 INR
05-May-2026 16:00 GMT
Instagram Reels Editor Needed Category: Adobe Premiere Pro, After Effects, Color Grading, Final Cut Pro, Sound Design, Video Editing, Video Production, Video Services Budget: ₹12500 - ₹37500 INR
05-May-2026 16:00 GMT
Launch Existing Mobile App Category: Android, Android App Development, App Development, Git, IOS Development, IPhone, Mobile App Development, Objective C Budget: $750 - $1500 USD
05-May-2026 16:00 GMT
Savonius Rotor & Cylinder CFD Category: 3D Modelling, Computational Fluid Dynamics, Data Visualization, Finite Element Analysis, Mechanical Engineering, Project Management, Solidworks, Technical Documentation Budget: ₹1500 - ₹12500 INR
05-May-2026 15:57 GMT
Minimalist Blog in Framer Category: CSS, Email Marketing, Framer, HTML, Mailchimp, PHP, Web Design Budget: $30 - $250 USD
05-May-2026 15:56 GMT
Basic E-Commerce Site Design Category: Adobe XD, Figma, Graphic Design, HTML, UI / User Interface, User Interface / IA, Web Design Budget: $15 - $25 USD
Elegant 30-Second Photo Reel Category: Adobe Premiere Pro, After Effects, Animation, Final Cut Pro, Video Editing, Video Post Editing, Video Production, Video Services Budget: $10 - $30 USD
