BACKGROUND We have unfortunately found ourselves in a difficult situation with a previous Upwork developer that has let us down mid-way through a Wordpress + Gravity forms project.
The developer had completed phase 1 of the project successfully and started on phase 2 back in September 2023. Sadly, their communication became progressively worse and they stopped responding altogether at the end of December 2023.
After a number of warnings, we cancelled the project at the start of January having received no further communication or updates.
Having overseen a number of web dev projects over the years, I do appreciate the complexities of taking over someone else's half-finished work and will do my best here to explain what has happened so far, and what is required to complete the work:
SUMMARY We run marketstallhire.co.uk which is an event equipment rental business. With the help of the previous developer, we set up a form which will be used for capturing customer data at the point they wish to proceed with a rental booking. You can see the form here: https://www.marketstallhire.co.uk/test/
PHASE 1 (NOW COMPLETE) Phase 1 of the development (now complete) included providing an on-screen quotation and estimated delivery and collection dates based on variables which are selected on page 1 of the form. Page 2 of the form is where delivery, collection and invoice addresses are entered along with other contact information. Page 3 of the form calculates a few things such as weight of shipment and number of pallets/cages required for shipping and displays these on screen. It also includes a series of checkboxes that must be selected to ensure the hirer has read and understands our terms and conditions. This work was completed successfully and you should be able to test the form using the link above.
PHASE 2 Phase 2 is unfortunately where things have gone wrong. It appeared that the developer was coming up against a lot of unexpected issues and didn’t know how to resolve them. You can access an overview of phase 2 requirements in the below two videos: Video 1: https://www.loom.com/share/0780a56795b84dec861001c1fe699ed5?sid=97e80ab9-2699-49b0-9e80-2288e10b22eb Video 2: https://www.loom.com/share/33e86fa447b34dd08cf7f0d39fe68c65?sid=43ce2272-d250-4bbe-9ab4-61d4b122749f
One of the core areas of this phase of development requires implementing user accounts so that returning users can login to their account and access saved addresses used during previous bookings. The developer seemed to struggle with implementing this. Looking at our Wordpress admin, it looks like their half-finished solution uses a Wordpress plugin called "Members" to handle user accounts.
The developer had originally quoted 10 hours to complete the work back in early September. They eventually uploaded their work towards the end of October. Based on this we put together in-depth feedback which is covered in the following three videos: Video 1: https://www.loom.com/share/8598ea0675ee4e95bc863448a166e6f7?sid=ea558e74-7911-499e-981c-24cad921cf1f Video 2: https://www.loom.com/share/adc61a526a8648ee880cf32370b2bf8e?sid=0a05bfd2-9fd7-4a3f-9e1f-820f488bdc3f Video 3: https://www.loom.com/share/16e349224bae45a1aecc673d2fdd03b1?sid=17bafc61-3503-41ac-9c33-2ac6e6b947bd
Full feedback is also available in the PDF attached.
At the end of December the developer confirmed they had uploaded a number of changes to the live site. Having tested their latest updates, it is apparent that almost all the issues raised in the feedback remain present. As far as I can tell, the only change the developer seems to have made is to attempt to redesign the user account area so it is in keeping with the rest of the site design. The implementation of this is quite poor, however, and not in keeping with the wireframes provided to them. None of the other issues raised in the feedback appear to have been addressed. It seems like integrating the user account area into our Wordpress theme was a major stumbling block and the developer never progressed to resolving the other issues.
This brings us up to where things now stand.
We need a developer to take over phase 2 of development and complete the work as described in the above videos.
I've attached 2 files: 1) Phase 2 Development - MarketStallHire.co.uk (Jan 10, 2024).pdf which details what has been done, and what work is outstanding 2) Rabby feedback — phase 2.pdf: Feedback supplied to the original developer back in October detailing what was missing/not working from the agreed development phase. Much of this has now been detailed in the Phase 2 Development PDF referenced above.
Check through all the videos for further explanation.
Please get in touch if you are interested in working with us on this.
NOTE: Do not attempt to contact us outside of People Per Hour.
