The position would include performing customer support for clients with Windows-based diagnostic systems for the veterinary markets. We need individuals who have an understanding of Windows operating systems, networking, PC diagnostics/repair and technical support. Excellent verbal and written communication skills are required to succeed in this position.
MINIMUM QUALIFICATIONS AND REQUIREMENTS: Great phone demeanor and professionalism. Ability to communicate clearly, listen thoroughly, respond quickly and multi-task well. Ability to think critically and problem-solve. Ability to work independently.
Other qualifications include: • Possesses strong attention to detail • Extremely Organized and punctual • Able to think quickly on their feet and respond to customers • Great computer and written skills • Ability to achieve and maintain individual goals • Exercises great team work and enthusiasm • Executes excellent verbal communication and listening skills • Able to manage multiple projects simultaneously • Self motivated with ability to work individually with minimal supervision • Continually looks to improve his/her knowledge of the company, products, and service. • Keeps confidences and avoids gossip; admits mistakes.
GENERAL DUTIES AND RESPONSIBILITIES: This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive. We are a small office and team members are expected to help where needed. • Answer Phones – Triage incoming calls and assist customers with support issues • Contact customers for appointments, service calls, customer support issues. • Data Entry and customer contact info management in sales/service softwares • Assist with office administration work related to service and support • Assist with Customer service activities including customer updates, order fulfillment, Shipping and Receiving. • Assist with/create preparation of Sales Quotes, RMAs, service tickets, purchase orders.
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