We are a small family run business manufacturing and installing made-to-measure window blinds in Scotland.
Our fantastic Operations Manager is leaving us to go on maternity leave and we have most of her jobs covered but we need a friendly, reliable person to answer our phones and deal with customer enquiries.
The job will vary day-to-day - some days very busy, others the phone barely rings at all! There is generally around 30 mins worth of calls out in the morning, giving customers quotes and updating order status etc.
Then it is just a case of answering incoming calls, usually customers asking to book an appointment which you will be able to do so using our online diary system, checking on order or asking advice. Most calls can be dealt with there and then, you may have to check with our sales or workshop team and call the customer back.
Ideally you will be available around 9.30am-5pm Monday-Friday - we can be flexible with this to a certain extent.
Having checked the last normal week we averaged 14 incoming calls per day that had an average time of 2.5 mins.
Please send your proposal with clear details of how you charge, retainer, fee per call, per min - however you work.
In summary
- Be available to answer calls 9.30-5pm Monday - Friday - Around 30 mins of calling out with quotes/updates etc. - Rest of day being on hand to answer calls as and when required.
You can be remote, work from home, be working for other companies - we don't mind as long as the phone gets answered when it rings and dealt with politely and efficientley.
Full support will be provided by the team back at BlindHQ.
The role will start in January and last until around August 2024.
