We are a construction company that employees sales reps to do in home sales. We have a call center to set the incoming requests to appointments.
We are looking for an experienced call center manager to grow our call center team as we spread nationally.
Call Center Manager Job Description Template
We are looking for a skilled call center manager who can lead our representatives to better performance and improved appointment quantity and quality four our outside sales reps.
The call center manager will be able to set call center goals and help/train the team to anchieve them.
Consistently analyze call center data, and focus on improving performance and processes in an effort to better support our sales team.
You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of dialer systems and how to use them.