Expected duration: More than 6 months We are a fast-growing Shopify ecommerce agency based in Dublin, Ireland. We help grow sustainable (eco-friendly) ecommerce brands on Shopify. We provide Shopify website design and development services, as well as digital marketing services (Klaviyo email marketing, Google Ads, and soon: Facebook Ads and SEO).
You will report directly to the Director of the company who is based in Boston, MA in the United States.
We're looking for a Project Manager to manage our client projects and coordinate the work getting done by our team members.
REQUIREMENTS FOR ROLE
Mandatory Requirements
- Immediate start - Fluent/Native English speaker - EST/GMT timezone - Available Monday to Friday - 30+ hours of availability per week - We'll start you on 20 hours per week - 4 week trial period - Project Management experience - Experience managing multiple team members - Experience managing multiple clients - Knowledge of ecommerce - Knowledge of how to use Shopify - Knowledge of how to use Klaviyo - Knowledge of how to use Google Analytics - Coachable - You must be willing to take on advice - Fast learner and willingness to learn - Everybody makes mistakes. But we do not tolerate making the same mistakes more than once. When you make a mistake and we explain to you the correct way of doing something, we expect you to take the feedback onboard and apply it going forward - Deadline-driven - Punctual - Show up on time to meetings - You will track your time on Toggl - Even though you're starting out Upwork, we require that you track your time via Toggl. This helps us understand how much time we spend working on each client's project
Nice-to-haves
- Previous experience working with/for an agency - Knowledge of how to use Notion - Knowledge of how to manage ad campaigns on Google Ads - Knowledge of how to manage ad campaigns on Facebook Ads - Knowledge of how to use Figma
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DAILY RESPONSIBILITIES
Managing clients
**Goal**: maintain 90+% client retention rate
- Being the primary point of contact for our clients - Creating and updating client projects on Notion - Receiving and replying to emails and Notion updates from clients - Updating clients on completed tasks via Notion and Gmail - Recording Loom videos, where necessary, to provide updates for complex tasks - Organising and leading 1:1 fortnightly check-in calls with clients - Recording meeting notes for all meetings
Managing team members
**Goal**: maintain 90+% team satisfaction rate (score based on anonymous surveys every month)
- Acting as the go-between team members and clients - Receiving and replying to Notion updates, Slack messages, and emails from team members - Recording Loom videos, where necessary, teaching team members how to do things - Updating our task documentation for internal and client-facing task documents on Notion - Managing workload for team members - Being realistic in task assignment - Prioritising tasks for team members and holding them accountability to deadlines - Organising and leading 1:1 check-in calls with team members - Two to three times per week - Recording meeting notes for all meetings
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BENEFITS
- Work with highly-vetted sustainable (eco-friendly) brands doing good for our planet - Shape the future of what will become the world's leading agency for sustainable brands - Build your career at a rapidly-growing company - Paid subscriptions: 1Password, Zoom, GSuite, Loom, Figma, Notion - Stipend every quarter to purchase from our portfolio of brands - Monthly team happy hour
