We’re looking for an organized, aggressive, dependable and committed person to add to our maintenance administrative team.
JOB OFFERINGS: • Full time, permanent, long-term position • Support team of 12 other remote co-workers • Native holidays off • Attendance/Performance Bonus of up to one week pay after 12 months • 90-Day & Annual Performance Reviews for possible raises • Pay: $6-$8 USD/hour
JOB DESCRIPTION: • Working hours are 8:30am to 5:30pm EST, with unpaid one-hour break. • You will be trained about the maintenance of houses: HVAC, electrical, plumbing, etc. • This position involves a lot of phone calls via our RingCentral account. • Create detailed Work Orders from maintenance requests. Requires communicating with tenants to determine what the issues really are, so proper ServiceTech(s) can be assigned. • Watch supplied Inspection Videos to create a Scope of Work to send out for bids • Review bids for accuracy and cost effectiveness • Review supplied Completion Videos to confirm Scope of Work completed satisfactory • Document weekly follow up with ServiceTechs to monitor and track their progress on assignments • Monitor large jobs for cost controls and overruns.
JOB REQUIREMENTS: • Aggressive self-training attitude: we supply written training materials, two weeks of training and ongoing support, but the rest is up to you! • Dependable electricity & high-speed internet connection, minimum 20mbps. • Software required: Word, Excel, program to edit PDF documents • Hardware required: dependable computer with 20 MB of free disk space, noise cancellation headset, dual monitors required within 90 days of starting (for greater work efficiency)
JOB EXPECTATIONS: • English Proficiency: Must speak GREAT English with minimal accent as you’ll be speaking with USA clients using our online phone system. • Dependability: We only want people that understand how important teamwork is and won’t let their teammates down with poor attendance. • Dedication: Our clients expect a high standard of proactive communication and dedication. You should be able to coordinate multiple small projects and work to exceed expectations. • Organized: Our work structure is highly organized and requires attention to detail. • Self-Motivated: Our ideal candidate is highly self-motivated and doesn’t need to be micro-managed. They’re willing to supplement their hands-on training with our training materials. Finds solutions for problems instead of making excuses. • Deadlines: The job is highly deadline driven and requires teamwork to meet them. • Quiet Environment: We know you’re working from home, but no one else should! Quiet home office space required, with no background noise please.
If interested, please submit CV, cover letter describing how your past experiences apply to our posting and a sample voice recording.
