Paragon Global was established 18 years ago and is composed of a number of private organizations and NGOs. Through its main four business units, the Company aims to provide cutting-edge solutions to all its clients and partners. Training is at the center of all activities whether related to Internships, Project Management, Recruitment, or the English Language School. The Company has throughout the years assisted more than 45,000 students in their work placement needs and English language practice, participated in hundreds of European projects, and collaborated with hundreds of European institutions and collaborators.
JOB DESCRIPTION:
The Sales Trainer guides and delivers client-specific information and abilities, such as
sales procedures and systems, through targeted, focused training. The Trainer works
with internal and/or external stakeholders to develop and deliver responsive
programs and content that support the business&goals while also boosting
efficiency and productivity. Working conditions are moderately supervised, with some
room for independent judgment.
RESPONSIBILITIES:
The candidate must have considerable BPO experience (Business Process Outsourcing). Having experience of working in a similar role with US clients is a plus The candidate must be result-oriented and understands how to deliver constant quality work Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills Provide employees with skills-based, client-specific coaching and training to support the achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction Partner with internal and external stakeholders to develop and deliver an effective training and development program designed to enhance client-specific sales knowledge and skills associated with any of our sales motions Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories Oversee, measure, and validate the delivery and quality of provided training Track the effectiveness of training interventions through various assessment tools Collaborate with internal and/or external stakeholders to optimize sales processes and systems to achieve a superior customer experience Maintain a high level of communication with internal stakeholders to ensure strategic client relationship is fostered and developed Maintain a high level of knowledge and understanding about the client, customer interaction, and evolving business environment for relevant training content creation and/or delivery Help create a culture of continuous learning where individuals take responsibility for their own development, competence, and performance
